Just Coconut FAQs

  • We specialise in coconut-based food and beverages, made with the freshest coconuts and premium ingredients. From creamy shakes to refreshing coconut waters, our menu is designed to offer healthier, unique choices you won’t find anywhere else.

  • We use premium Nam Hom coconuts from Thailand, known for their natural sweetness and refreshing taste.

  • Colour changes are due to naturally occurring antioxidants, oxidization of the sugars in the coconut, and exposure to lights which will only happen in pure coconut water and doesn't affect the taste.

  • Yes! All our fruit toppings and purees are freshly prepared in our central kitchen to ensure consistency, freshness, and quality.

  • OG stands for 'Original' as we are the original and the 1st shop that specialized in coconut drinks and desserts.

  • Absolutely! We offer a wide selection of products that can be customised with vegan-friendly ingredients. Just ask our staff to make your coconut favourite vegan and dairy-free.

  • Our beverages are naturally refreshing and served with no added sugar. To give you flexibility, we provide a self-service sugar syrup station so you can adjust the sweetness to your preference.

  • Our first location opened in Brisbane, and we’re expanding across Australia. Keep an eye on our social channels for new store announcements near you.

  • Yes, you can order Just Coconut through Uber Eats, EASI, and Hungry Panda. We’re always expanding our delivery partners, so stay tuned for updates!

  • Yes! Simply scan the QR codes available on our website or in-store to register. Your digital membership card can be stored in your Apple Wallet (iOS) or Wallet Passes (Android) for easy access.

  • We’d love to chat! Just Coconut offers a proven business model with training and support. Send us an email at franchise@justcoconut.net and our team will guide you through the process.

  • First, please check your junk or spam email folder.

  • You must join our membership at least one month before your birthday to receive a voucher.

  • If you haven’t accepted our marketing terms (to receive promotions, new product launches, and birthday gifts), please scan your membership QR code again to accept the terms.

  • No. Your points will be saved as long as you use the same mobile number and email address.

  • Yes. Points collected at any Just Coconut store can be used at any Just Coconut store nationwide.